Solutions
It all comes down to the member experience
With integrated point solutions
At zakipoint Health, we’re proud to help our clients reduce healthcare risk, improve member engagement, and implement cost-containment strategies. We have created integrated point solutions designed with third party administrators (TPAs) and healthcare payors, employers, brokers, and physicians in mind.
The first fully integrated digital front door using AI
zConnect is our most comprehensive health benefits management solution—in app form! It offers access to care solutions, letting employers gain valuable data to maximize savings opportunities. The app streamlines proactive member outreach through machine learning and AI-integrated campaigns that are tailored to individual member needs.
zConnect helps you better member plan engagement, articulate your business’s differentiative features, and contain costs preemptively using AI.
Highlights
zConnect Pro highlights:
- AI-integrated member engagement tool
- Supports 70% of queries
- Educational member hub
- Personalized campaigns
zConnect EZ highlights:
- Quick access to overview tools
- View Plan ID, EOB, claims status & history, and more
- Provider search function
- Accessible by invited parties
Zara AI – Intelligent automation for TPA operations
Zara AI is a 3-in-1 digital agent that transforms how TPAs support members and providers. Combining a Voice Agent, AI Co-Pilot, and QA Coach, Zara automates up to 30% of provider calls, handles HIPAA validation, and promotes self-service, freeing up teams and reducing costs.
During calls, the Co-Pilot delivers real-time insights and documents to agents, while post-call tools provide QA scores, sentiment analysis, and coaching through an intuitive dashboard.
Zara learns from every interaction, continuously improving performance and delivering faster, smarter, and more personalized support—elevating both operational efficiency and member experience.
Highlights
Zara AI highlights:
- AI Voice Agent for frontline provider calls
- Co-Pilot to guide CSRs in real time
- QA Coach with analytics to boost performance
- Seamless integration with your existing systems
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The price transparency tool
zConnect Tx solves the price transparency problem facing our industry. It’s the best way to predict healthcare spending on a member-by-member basis and bring transparency to care costs for everyone involved in the process.
Highlights
zConnect Tx highlights:
- CMS and HIPAA-compliant cost estimation
- Customer Service Representative search function
- Easily Integrated into existing web portals
The compass to high-quality, low-cost care
zNavigator is your all-inclusive guide to member-focused healthcare. It helps TPAs, healthcare payors, and employers communicate with brokers and members using various channels to build genuine connections. With zNavigator, customer service representatives (CSRs) and clinical teams can effortlessly guide members toward quality, cost-effective care and provide compassionate healthcare interventions for high-risk members. Plus, 70% of members' transactional queries are resolved directly through AI, allowing CSRs and clinical care teams to address other member needs.
Highlights
zNavigator highlights:
- 360-degree member view
- Review medical & pharmacy utilization patterns
- Efficient member support
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Unlocks insights for action
Our visual dashboard offers actionable strategies for informed decision-making for TPAs and healthcare payors. The zAnalytics Reporting Suite provides personalized insights through customizable reports and enhances healthcare management choices.
zAnalytics helps you articulate your business' differentiative features and contain costs preemptively through easily integrated point solutions.
Highlights
zAnalytics highlights:
- Identification of cost & risk drivers
- Dynamic cohort building
- ROI tracking to measure intervention effectiveness
zAnalytics reporting suite highlights:
- Ad-hoc claims analysis
- Reports: Insights, Gaps in Care, Catastrophic Claims, etc.
- Plan use analysis
You can’t afford the cost of inaction
Discover solutions to fit your specific needs today
Our team of experts are here to help you decide which of our solutions can best help you reduce costs and foster a more engaged member population.